FAQ
When is the next drop?
Drop dates are announced through our newsletter, Instagram and the official Jolivet Studio website. We recommend subscribing to receive early information before public release.
How can I get early access to a drop?
Early access may be shared with newsletter subscribers before selected releases. Some limited drops may require pre-registration.
Are drop items restocked?
Most Jolivet Studio drops are produced in limited quantities and are not restocked. If remaining units become available, they may be released again through the website.
How long does shipping take?
Orders are usually prepared within 2–5 business days. Delivery time depends on the destination and shipping method selected at checkout.
Do you ship internationally?
Yes, Jolivet Studio ships internationally where available at checkout. Customs duties, taxes or import fees may apply depending on your country.
Can I return an item?
Returns can be requested within the legal withdrawal period if the item is unworn, unused, with tags and in its original packaging. Some personalized or final-sale items may not be eligible for return.
How do I choose the right size?
Please check the Size Guide before placing your order. If you are between two sizes, we recommend choosing based on your preferred fit: closer to the body or more relaxed.
What should I do if my order is damaged or incorrect?
Contact us as soon as possible with your order number and photos of the issue. We will review the case and provide a solution.
How should I care for my garment?
Follow the care label inside the garment. To preserve the print, shape and fabric quality, wash inside out at low temperature and avoid tumble drying.
How can I contact Jolivet Studio?
You can contact us through the contact form on the website. For order-related questions, please include your order number.